Conditions d'utilisation

Terms and conditions of the service

Introduction

These conditions of use of this online store regulate the terms of access and use of Da Ponte (daponteonline.com), property of María del Carmen Navia Muiña, and email info@daponteonline.com or dapontezapateria@gmail.com, at from now on, "the Company,” which the user of the online store must accept to use all the services and information provided from the site.

The user and the Company, the website owner, may be jointly referred to as the parties. The mere access or use of the webpage, all or part of its contents and services, means full acceptance of these conditions of use. The provision and use of the page are understood to be subject to strict compliance with the terms contained in these conditions of use of the site.

Web content

Information and services

Users can access different types of information and services through the webpage. This site reserves the right to modify the presentation and configuration of the information and services offered from the doorway at any time and without prior notice. The user acknowledges and accepts that the webpage may interrupt, deactivate, and cancel any information or assistance at any time. Da Ponte will do its best to try to guarantee the availability and accessibility of the web. However, maintenance, updating, change of location, etc., may lead to the interruption of access to the site.

Responsibility of the site for the contents

The company controls and generates the content and services offered on daponteonline.com, created through the Shopify e-commerce management platform. If the user, as a consequence of the use of the online store, suffers any damage or harm, they may communicate it, and the appropriate measures will be taken to solve it.

User Obligations

The user must always respect the terms and conditions established in this legal notice. The user states that he will use the website diligently and assume any responsibility that may arise from non-compliance with the rules.

In those cases in which data or information is requested, the user undertakes not to misrepresent their identity by posing as any other person. The user accepts that the use of the website will be made for strictly personal, private, and particular purposes. The user may not use the page for activities contrary to the Law, morality, and public order, as well as for prohibited purposes or that violate or harm the rights of third parties. Likewise, the dissemination, storage, and management of data or content infringing third parties’ rights or any regulations governing intellectual or industrial property rights are prohibited.

Likewise, the user may not use the webpage to transmit, store, disclose, promote or distribute data or content that are carriers of viruses or any other computer code, files, or programs designed to interrupt, destroy or impair the operation of any program or equipment: computer or telecommunications.

The user undertakes to indemnify and hold harmless the site for any damage, loss, sanction, fine, penalty, or associated compensation that the website has to face derived from misuse and breach of obligations by the client.

The Spanish legislation on Data Protection (Law 15/1999 of Data Protection) compliance

The website adopts all mandatory technical and organizational security measures for data processing by the provisions of current legislation.

The user expressly states that any personal data or data of a third party that he accesses, enters, modifies, or deletes has the right to do so or has the express authorization of this third party. The page informs the user that they may exercise their rights of access, rectification, opposition, and cancellation by contacting the following address: info@daponteonline.com. More information about compliance with the Spanish legislation on Data Protection is at https://daponteonline.com/pages/privacidad.

Conditions of sale

Return policy

The deadline for making returns is 15 calendar days from the date of receipt of the order. To request a refund, send us an email at dapontezapateria@gmail.com or info@daponteonline.com. We will assist you as soon as possible during business hours.

We can only accept the return of those products that are returned in the same conditions in which the shipment was made. The customer will not be able to remove or manipulate the product label. Refunds will not be made for garments, shoes, or accessories with tears, stains, or noticeable signs of wear. The client is recommended to try the products in a clean environment, preferably on a carpet, and to avoid contact with make-up and hairspray. No refunds of underwear, socks, or stockings will be made for hygiene reasons. It is necessary that the original packaging, accessories, instructions, advertising, and possible promotional gifts included in the original shipment be included with the product to be returned.

There are no charges for the return of the products, although the customer must bear all transport costs.

To make returns, you should always use the following address and follow the instructions that we will provide you by email with the shipping options that we will provide.

Da Ponte - Estada Xeral, Nº 49 A Pontenova, Lugo 27720 Spain

Once the return has been received and the product’s condition has been verified, the payment corresponding to the amount of the returned product/s will be made. Said payment will be made the same way the payment was made: by canceling the charge by Paypal or card.

Exchange policy

The term to make changes is 15 calendar days from the date of receipt of the order. To request a change, send us an email at dapontezapateria@gmail.com or info@daponteonline.com. We will assist you as soon as possible during business hours.

We can only accept the exchange of products returned in the same conditions in which the shipment was made. The customer will not be able to remove or manipulate the product label. Garments, shoes, or accessories with tears, stains, or noticeable signs of wear will not be exchanged. The client is recommended to try the products in a clean environment, preferably on a carpet, and to avoid contact with make-up and hairspray. No changes of underwear, socks, or stockings will be made for hygiene reasons. It is necessary that the original packaging, accessories, instructions, advertising, and possible promotional gifts included in the original shipment be included with the product to be returned.

There are no charges for changing sizes or changes of products of equal value. The client must provide the difference if he intends to exchange a product for another of more excellent value. If the client wants to exchange a product for another of less importance, payment will be made on an account with the differential value provided that it exceeds the total transport costs. In any case, the client must always bear the transport costs.

Warranty

In the event of a defective product and it is duly justified to the company, the company will proceed as appropriate to the repair, replacement, price reduction, or resolution of the purchase, procedures that will be free for the consumer. The company is responsible for any lack of conformity that becomes apparent within 15 days from delivery.

The conditions of the guarantee are the following:

-The product shows no signs of tampering or wear.

-The product has the label, and the box and original complementary material (e.g., additional laces, shoehorn, spare parts of any kind, protective cream, etc.) are kept.

Payment conditions

The customer declares that he has the total capacity to make the purchase, being of legal age and possessing a valid credit or debit card issued by a bank that is acceptable to the company. The Client guarantees and is responsible for the fact that all the information provided on his card is valid.